Privacy Policy

Effective Date: January 1, 2026

Rapid Disaster Cleanup Boise id has been helping Boise homeowners and businesses recover from water damage, fire damage, mold, and storm emergencies since 2016. We take your privacy as seriously as we take your cleanup. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe. If you have questions after reading this, call us at 208 848-5209 and we'll walk you through it.

Information We Collect

We collect the information you give us when you call, fill out a form on our website, or request an estimate. That usually includes your name, phone number, email address, and the property address where you need service.

When you describe your emergency, we may also collect details about the damage, your insurance company, and your claim number so we can coordinate the work and bill the right party.

Like most websites, we automatically collect basic technical data when you visit, such as your IP address, browser type, device type, and the pages you view. This helps us keep the site working and understand what visitors need.

How We Use Information

We use your contact details to call you back, schedule your crew, and keep you updated while we're on site. If you ask for an estimate, we use your address and damage details to prepare it.

We use your insurance information to file and track claims on your behalf, so you don't have to juggle paperwork while your home is wet or your business is closed.

We also use your information to send invoices, process payments, and keep records of the work we performed. Occasionally we may send you service reminders or updates, and you can opt out of those at any time.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and keep your session secure. Cookies are small files stored on your device that help the site function properly.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as smoothly, but you can still call us at 208 848-5209 to get help.

Analytics and Third-Party Tools

We use trusted third-party tools like Google Analytics to understand how people find and use our website. These tools collect aggregated data such as page views, traffic sources, and time on site. They do not identify you by name.

We may also use scheduling, mapping, and payment processors to deliver our services. These providers only access the information needed to perform their specific function, and they are required to protect it.

Data Sharing and Disclosure

We do not sell your personal information. Ever.

We share information only when it's necessary to complete your job or required by law. That means sharing damage details and contact info with your insurance company, or with subcontractors and vendors who help us finish the work.

We may also disclose information if we are legally required to do so, such as in response to a court order or to protect the safety and rights of our team, our customers, or the public.

Data Retention

We keep your information for as long as we need it to provide services, manage warranties, and meet our legal and accounting obligations. Job records are typically kept for several years after your project is complete.

When your information is no longer needed, we securely delete or destroy it. If you want us to remove your details sooner, contact us and we'll review your request.

Data Security

We protect your information with reasonable administrative, technical, and physical safeguards. That includes secure servers, restricted access for our team, and encrypted transmission where appropriate.

No method of transmission or storage is 100% secure, but we work hard to keep your data safe. If we ever become aware of a breach that affects you, we will notify you as required by law.

User Rights

You have the right to ask what personal information we hold about you, and to request a copy of it. You can also ask us to correct inaccurate details or delete information we no longer need to keep.

If you want to exercise any of these rights, call us at 208 848-5209 or reach out through our website. We'll respond promptly and help you however we can.

Children's Privacy

Our services are for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it right away.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page with a fresh effective date.

We encourage you to review this page occasionally so you know how we're protecting your information. Your continued use of our website or services after an update means you accept the revised policy.

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